Grief E-Mail Series (GEMS)

GEMS – The Digital Grief Support Program That Reaches Your Families on Every Device

Grief does not follow a timeline, and support to families should not end after services do.

At Hope Through Healing, we created the Grief E-Mail Series (GEMS) to help organizations stay connected with grieving families long after the initial loss. This digital bereavement program delivers structured, compassionate grief support in a format families can access anytime, on any device. 

GEMS brings the same trusted content as our Grief Mail Series bundle into an elegantly designed, modern format. Whether families are at home, traveling, or simply navigating daily life after the loss of a loved one, support is always within reach.

 Grief E-Mail Series (GEMS) is designed specifically for organizations providing professional bereavement care. Hospices, hospitals, funeral homes, and churches partner with us to extend meaningful outreach and strengthen their bereavement and aftercare programs . 

With our subscription model, your team simply shares a secure link that can be shared amongst family and friends. Families can access the full grief series instantly with no accounts or passwords required. It is a seamless experience that removes barriers while keeping your organization at the center of support.

Backed by more than 25 years of experience, GEMS follows a clinically informed 13-month timeline. We deliver guidance at key milestones so your organization can provide grief support when families need it most.

Key Features: 

• Beautifully formatted for viewing on computers, phones, or tablets. 
• Seamless digital delivery with no account, login or app required for recipients. 
• Available in English and Spanish. 
• “Masked” product links enhance ease of use for recipients. 
• Mindful content aligned with the recipient’s grief journey. 
• Cost-efficient tool to support your clients and align with your brand. 
• A series of meaningful issues sent to individuals from 30 days to 13 months following the loss of a loved one. Complimentary Holiday issue included. 
• GEMS includes the same meaningful content as our Grief Mail Series delivered in a new digital format. If you are new to the series, view the content here.

What Each GEMS Issue Delivers to Families at Critical Grief Milestones

We understand that grief evolves, and your outreach should reflect that.

Each issue in our grief series is carefully written to meet families where they are in their bereavement journey. From the early days after death to the complex emotions surrounding the first anniversary, every message is designed to feel relevant, supportive, and reassuring.

The six-issue series allows you to stay connected with grieving families over time, including the often-overlooked period beyond one year. Our 13-month touchpoint helps extend care when many individuals are still processing their loss.

For organizations serving diverse communities, all plans include bilingual content, making it easier to provide inclusive bereavement support. 

Digital delivery keeps your outreach timely, reliable and sharable across bereaved families and friends. There are no postal delays, no returned mailingss, and no missed connections. Your families receive meaningful support right when they need it. 

How GEMS Works – From Subscription Setup to Family Access

We designed GEMS to be simple for your team and meaningful for the families you serve.

Once you subscribe, you can begin enrolling families right away as part of your existing bereavement process. Each family receives a secure link that provides immediate access to their content. There is nothing to download, and no login required. 

Behind the scenes, our platform gives you visibility into your outreach. The tracking dashboard allows your team to monitor enrollment, delivery timing, and engagement. This creates a clear, verifiable record of support for your program.

Our team provides onboarding support to help you get started quickly. You do not need IT resources or complicated integrations. We work with you to make sure GEMS fits naturally into your current workflow.

Because GEMS is subscription-based, you can plan your budget with confidence. As your organization grows, the program scales with you, making it easy to expand your bereavement care without added complexity.

GEMS Subscription Plans – Care, Comfort, Compassion, and Connection

We offer four subscription tiers to meet the needs of organizations at every level, from smaller providers to large healthcare systems.

Each plan includes the full six-issue program delivered over 13 months, the holiday card issues, and access to our tracking dashboard and ongoing support from the Hope Through Healing team.  

You can choose monthly or annual billing based on your organization’s needs. Annual plans provide cost savings, while monthly options offer flexibility.

To help you make the right decision, we offer a 14-day free trial. This gives your team full access to the platform and content so you can evaluate the experience. 

Start Your 14-Day Free GEMS Trial Today 

We invite you to experience GEMS firsthand with a two-week free trial. 

During your free trial, your team can explore the platform, review content, and see how easily GEMS integrates into your existing program. Whether you currently use print materials, sympathy cards, or other outreach methods, GEMS is designed to enhance and extend your support.

Our team will guide you through onboarding and help you tailor the program to fit your organization’s needs.

Reach out to our team today to start your trial, schedule a demonstration, or find the subscription plan that best supports your mission.